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| - This Baton Rouge is located at Consumers Road and Thickson, not too far east of the massive AMC plaza. My boyfriend took me out here for our date night on a Saturday evening. We ended up going a little later, maybe around 7ish and we figured we would beat the usual dinner rush time. We were told a 30-40 minute wait but I think we were only there for 15-20 minutes before we were seated and they were fairly busy.
First of all, the restaurant was really busy - there seemed to be a lot of Christmas functions going on and whoever the hostess was didn't use their head because they put a party of two (clearly on a date) right in between two big parties (when there was space on the much quieter other side of the restaurant (which we saw later on)). The party on the left was incredibly loud and obnoxious. A bunch of older people who seemed to have no regard for the fact that this was a) a nice restaurant and b) that they weren't the only people there. We actually had someone shouting across the table at another person in their party... except directly at our table. Lovely. The other party was much quieter but had a bunch of people that kept milling around our table, getting up to go out smoking or just standing around which really intruded on our experience. Furthermore, they were getting in the way of the servers who were trying to deliver food and drinks. The best part? At least one manager walked through our area, which was loud at the time, and didn't stop off at our table or anything. They awkwardly paused at our table and then kept on their way.
We had enough time to look at the menu and pretty much decide before our server came to get drink orders. She came back, dropped them off.... and left without taking our order. She corrected herself and came back noting that she forgot to get our order but really... we're sitting with closed menus waiting.
We've both eaten at Baton Rouge before, and I was thoroughly impressed by the downtown location in the Eaton Centre so i was looking forward to a tasty and delicious meal! We both ended up ordering Ribs but I got Ribs and Chicken Fingers so that we could split the fingers. I ended up getting fries and the hot spiced apples on the side and my boyfriend got the garlic mashed potatoes. The ribs... were nothing special. I've made better ribs myself at the cottage and my boyfriend actually said that at the table. They were fall off the bone but not enough sauce and just a tad dry. For a restaurant that's known for ribs, that shouldn't happen. The chicken fingers were WAY too breaded, they came to the table looking massive but that was mostly breading. The chicken fingers I had at the downtown location a few years back were much better. The dijonnaise was quite good though. The spiced apples are always my favourite and were perfect as usual but the fries were so salty that I drained my drink and was dying for another. After a bit (and strategically placing my empty drink at the end of the table) our server came and took our empty drinks and said refills were on the way. Ten minutes later they showed up. Not impressed.
Overall this was a terrible experience for such a nice restaurant. I will not be back unless my boyfriend absolutely insists upon us going here. A few tips to the restaurant - don't seat small parties next to massive ones. If we had been on a first date, it would have made for a terrible experience. Be on top of parties that become loud and unruly. This party had a few drinks and was getting louder and louder until their food was served (they were loud through our entire experience except for about the last 20 minutes when they got their salads). You should have sat them in a different area (or us in a different area) and should have asked them to keep a lid on it when they got out of hand. You should have management visible in the restaurant so that if I have a problem, I can voice it to you. And your servers should be able to handle the number of people in their sections. It should NOT have taken 10 minutes for a drink refill. Our server should NOT have forgotten to take our order and she should have been present if we needed something or had an issue. Our server didn't even come to our table so we could pay, she dropped the bill off and a hostess came to give us the debit machine.
Absolutely poor service, mediocre food and a wretched experience. I'm so very disappointed :(
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