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| - I'm going to start off this review by saying I did NOT receive service at this salon. Here is why - I called late morning and the women who answered had a thick accent and seemed not to know English too well. That's not a problem with me, my old stylist is Russian... but this new woman was hard to understand.
I started off by asking, "I was wondering do you have appt today at ___ for ___. I was asking about hair styling, she said yes, then she said okay you'll come, and I said well just wait a minute, I need to clarify my services, and I described what I wanted, on the website there was a listed price, she spoke in what I assumed was Russian to another woman and then quoted me at $10 more than their "max" price.
Then I went on to say, "Okay thank you, I'll think about it." She said so you're coming? Again, I said, no, I was just wondering about your pricing. Yes, you're coming today? Again I said.... No I was merely "curious" about your services. Silence... I said, "I was just curious about the price, thank you." So you are okay with appt today? I said, "I would be okay with it if I was booking, but I am not booking I'm calling other salons." I had to explain 3 times "I am calling other salons, I was just curious, just wondering." Then a long silence, and she said "(my name)" and I said yes? Then she said, "Goodbye!" It seemed like she didn't understand English because that's not a good selling technique, it's poor customer service.
The reviews on here seem to only be about eyebrows, maybe that was a clue... and all they're good at. I judge a business by their respect, patience, and fairness in pricing, i.e keeping their word on their OWN website.
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