rev:text
| - Friendly Service, Prompt Communication, Good Pricing
I contacted Best Air for a quote for service through Yelp. I immediately received a phone call back from its customer service rep and set up an appointment for a quote to repair / replace my water heater and to inspect a leaking irrigation pipe. Although the rep specified that Best would charge me for the inspection of the irrigation pipe if I elected not to have it repaired, she quickly rescinded that statement when I told her to cancel the quote.
Michael contacted me the next day and let me know that when he would be arriving. When he arrived, he was very friendly and attentive to inspecting the water heater and telling me what needed to be replaced on the unit. I told him that I had a few other contractors scheduled, but I would make the decision after I spoke with the rest of them. After my last contractor appointment, I elected to go with Best because I liked Michael, the pricing was good (although not the best - The Cooling Company had the best pricing by far, but they were not available to do the repair when I needed it), and because it would pull the permit related to the replacement.
All in all, I would use Best again because I like Michael. He is friendly, honest, and worked diligently to replace my water heater and repair the irrigation pipe.
|