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| - I will preface this review by stating that I realize due to the nature of their business, it's very possible that they can have an item in stock one minute and not the next. That said, onto the review:
I was in need of a bigger bed. I had just sold my twin bed on Craigslist, and was excited to get a full size. I saw NEFD ad on CL, and called about the full size set for $99. Now I realize believe me, that for $99, I'm not supposed to expect omgluxury, and that's okay. I just need the bigger area, and I have mattress toppers etc.
The guy I spoke to said they had the mattress/box spring there, yes. I asked if we needed to bring tie-down rope, he said yes.
An hour later, we arrived and on entering the showroom, I asked about the $99 set. "Oh, we don't have *that one* in stock. I can sell you this one: $179/set but the other would take about 3 weeks to come in."
Um.... I smell a case of bait and switch. I say as much to the sales guy, and here's what really irked me. He shrugged and said, "Hey, it ain't my company." and walked off. Really? Nice customer service. So I turned around to leave. Whatever. I can get a cheap mattress set in a hundred other places, what do I care -- but that kind of attitude toward customers? No, that I have to say something about. So I'm waiting in another area to talk to a manager and I look out and see rude salesguy on a cell phone (probably talking to said manager) and soon enough, salesguy comes in very brusquely and says he'll give me the supposed $179 for $99. At that point, I honestly didn't want to deal with the place anymore, but having been up for work since 4am, I figured what the hell, right?
We pull up to the loading area and one of their stock guys put the set on top of my van and tied it down with their twine. Okay, so I now have rope to spare for my own projects I guess, no big deal.
We get it home, and let me tell you -- again, for $99 I don't expect much. IF and that is a big IF he gave me a $179 set, which I know still isn't omgluxury price, let me say that it is NOT a great mattress at all. I expect it will last me about 8 months, then I'll have to get another one - and the mattress and box spring are not even the same dimensions. The box is about 1" bigger than the mattress. Why? The mattress is thin and if I didn't have a featherbed and mattress pad, I'd be feeling the springs, I'm sure.
Overall I would not recommend this business. There is NO WARRANTY on any of their products unless the manufacturer's warranty is extended to the purchaser SO ASK before you lay out the cash.
Like I said, the cheap quality is one thing. It's a warehouse, and I wasn't willing to spend much, so you often get what you (don't) pay for, I know. But the rudeness and "whatever" attitude was uncalled for. Obviously "giving me a deal" wasn't a problem so it should have been offered in a "Well, here's what I can do for you today" manner instead of means of getting me out of the store before I could complain manner. I work in customer service and it's as important today as it ever was in the past. All it takes is a little effort to turn a negative into a positive and leave a good, lasting impression of your business.
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