I have been using them for the past 5 years and they are amazing. Friendly staff and always attentive to your dogs needs. They will even let you know if there are certain things they would not recommend such as Xrays. My lil guy hurt his leg and my gf was so worried she wanted X rays. The vet suggested that it was not important because it was just a small sprain and he will heal in a week or so. I know we used to go to a vet place down by the Danforth which was brutal. They were rude and rushed you in and out without answering all our questions. At Laird Eglinton they will sit with you for as long as you want and make sure to answer everything and even make sure you understand everything. love this place!