Sales review [0/5 stars] Used their website to find three used car options that I was very interested in. Arrived on a Sunday afternoon.
Waited over an hour. There are no chairs to wait.
The salesman who I met with was overly casual to a point where I felt like I was putting him out. He wasn't knowledgeable about the new vehicles. When I pulled up the three used options, he simply read the features off the web posting. And had an attitude when I said I'd already read them.
None of the three options were available as they were all incorrect postings from other dealerships (e.g. Kansas). Really? How does that even happen? All three?! Another I was interested was sold days before.
The site can't be managed real time with accurate information? That's the basics. C'mon.
Service review [5/5 stars for the employees (mechanic and salesperson) and 2/5 for price] Having previously owned a Kia Sportage, I'd been using Hendricks Kia a few doors down and always had a great experience...after sales here were awful, I was hesitant to take my new used 2005 Dodge Ram when the engine heat light went on. However, Jason Tarlowe did a great job. He was personable and dealt professionally with my gruff roughness at not being stoked to have repairs after just having purchased my vehicle at Hendrick SC two weeks previous.
The issue was the price. Parts and labor ranged 45% higher than another dealer. All the parts were available at O'Reily Auto (e.g. their price for thermostat was $55 compared to $17 for the exact same item or $227 compared to $91). They did agree to let me get the parts and only pay for labor; however, Griffin Brothers quoted me $600 less than Hendrick for the same parts and labor.
No complaints about the Service Department service even if I'd never step foot in the sales aside again. They'd be fine for an oil change.