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  • The worst. We ordered tires a few months back, and schedule an appointment to have them installed. When I arrived for the appointment, the tires had been delivered to the wrong location and I was told I have to come back another time. Problem was I had taken off work to get this done and couldn't come back another time. They did manage to send someone, a suggestion I had to make, to the other location 10 minutes away to pick up the tires so my entire day wouldn't be a waste, but did not explain to me the options for protection plans at the end of the transaction, so I missed an opportunity to protect my tires. Now I have problems with two of the four, I called this morning to try to make an appointment to have them looked at, and I was told I did not need an appointment just come in sometime today and it would be no problem. So I showed up a little while ago and was told I needed to have an appointment and if I wanted to wait it could be a while. When I called earlier I was also quoted a price over the phone if the problem was a nail, I was told if the problem was something else the price would be different. At no time did anyone tell me there would be a minimum price just to look at my tires, tires I purchased from them in the first place. The minimum charge was higher than the charge to actually repair the tire, and that's if it's a nail. We don't even know what's wrong yet because they haven't taken a look at the tires. Needless to say I left. I will be going back to Kelly tire where I should have gone in the first place.The people at this location can't find their butt with both hands a flashlight and a map.
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