I have been here a few times, first impressions always look the part. There are 2-3 people in the doorway with iPads asking what you need. However, this facade always stands in front of a wait of at least 1 hour, unless you have a very simple request.
To put a member of my family on an existing family plan. Total time waiting: 2 hours, we were 2nd in line
Wanted to get my sim card cut down so it would insert into an iPhone 5 from a 4S. He said he couldn't do it and had to get a fresh sim and asked to wait. Oh no, not again!
Expect to wait a long time if you have something which isn't 100% simple. Be prepared to make suggestions to the staff to make things go faster. The staff do t have much ingenuity or self-motivation, so you have to help them a little.
I have this location 2 out of 5