The customer service at this location always seems to be lacking. Sherway Gardens is my mall of choice and normally service is great regardless of the store but the staff at this Williams-Sonoma lack basic customer service skills. My husband and I have both shopped together and on separate occasions and always leave feeling like we've interrupted or inconvenienced the sales associates by shopping and purchasing. On one occasion, the sales associate was so preoccupied with removing staples from a table cloth, she told an elderly couple the item they were looking for was 'just up at the front of the store' while pointing and letting them go off on their own to find it.
Neither of us have ever been greeted upon entering the store or been asked if we'd like assistance. To be helped, I find I always have to wait at the cash desk until someone appears from the back or looks up from their merchandising to acknowledge me.
On the other hand, the products are great, and we're excited to redeem the very generous gift card we received as a wedding gift but I think we'll head to another location to use it.