I live in the USA and was shopping on-line for a top box for my Ivory Vespa LVX. This is not an easy to find model, but Vespa Toronto had it listed. I had several questions that Lou answered immediately. Before I purchased it, Lou was upfront that it would be a special order and it would take a few weeks. Once ordered, Lou kept me informed and the item arrived in perfect condition. A great price, great customer service, and great communication. For those in the US needing Vespas or related parts, check these guys out.