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  • I have been a customer of Mister Car Wash, after having used Octopus for about 20 years. As a member of one of the unlimited wash clubs, I have definitely gotten my money's worth at all 3 Madison locations. For me, Mister Car Wash has been consistent. But this review is about some damage that occurred during one of my visits. What happened isn't important; it's the sort of thing that can happen to anyone running a business. I want to stress that this was an accident, and not due to any systemic or technical problem. What is important is how they responded: the management immediately took responsibility, apologized, and made everything right in what was turned out to be a complex situation. Because of this response, I am happy to continue using Mister Car Wash with both of our family's vehicles. I recommend considering one of the unlimited wash clubs, since they usually pay for themselves if you get your car washed at least twice a month.
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