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  • The WORST customer service I can say I have literally experienced. We arrived And our waitress asked if we would like anything to drink. We ordered our drinks and she returned with our drinks in a timely manner. She then proceeded to ask if we would like appetizers. Keep in mind there are 4 of us. I replied that I would like mozzarella sticks. She said "OK" and walked away. We attempted to get her attention, but she conitued to walk away. She returns with the mozzarella sticks and we didn't say anything and the rest of my party just ordered their meals. About 10 minutes later a couple walked in and they placed their order. About 10 minutes later they received their meals. With that said they had ordered chicken wings, which is EXACTLY what we ordered along with a salad and chicken sandwhich. 20 mins has past and we have YET to see our waitress. She came out about 2 minutes later at which point we had to get her attention. She comes over and we ask where our food is? She says "Oh let me go check on that for you!" 5 minutes has passed and our waitress has not returned and we decided it's time to go. We walked to the front and paid for our drinks but they didn't add the mozzarella sticks. At this point while she was ringing us my friend asked if he could speak with the manager. She walks back to get him and he has our food. We inform him that at this point because of the horrible service we have received we are going to eat at another establishment. He proceeds to say, you ordered crispy wings which takes longer to prepare. My friend told him, the people behind us came in 10 minutes after we did and received their wings about 10 minutes later so your comment is just an excuse and we left. Lack of communication with your customers is the #1 reason I will ever write a negative review. Had our waitress come and checked up on us at least once and let us know that it should be about another "designate at time frame" we would have been patient and waited. The Simplest little things can make the biggest difference..
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