The first time we attempted to stay here it turned out there was a festival at the Point. When we called the hotel to request a refund since we could not get to the hotel unless we walked in the rain (all of the garages within a mile were full and the police blocked off all roads leading to the hotel) we were told to find parking, ask a police officer to remove a barrier (then wait for us as we went back to our car and fight traffic to get through the barrier), and then drive through hundreds of people to reach our hotel! No exaggerating, this was what we were told. Eventually we were able to get a refund after an hour of arguing with the staff.
This time we actually stayed and I regret that we did. The location is great (unless there is a festival) but service was still repulsive. The valets could care less if you wanted their service (they hid in their office), the front desk had a line with one person working it (the manager saw this and did nothing until the lobby started getting crowded), the bartender didnt know how to mix (what recipe calls for 3oz of Triple Sec in a Cosmo?), the hostess rolls her eyes when you ask for take out coffee/juice (she also likes to take her time), if the pool is closed the operator will tell you it is your fault for not calling before checking in to ask if the pool would be open, and if you order food from an outside source then they are not allowed to bring it to your room (hotel policy). On top of this the bed is made with a combination of flattened out pillows and a rock hard mattress. The shower itself has half a glass wall causing everything on the right side of the bathroom to get soaked whenever you shower. Plus there is an empty cabinet where the mini fridge goes if you would like to rent one!
All in all, avoid if possible. Your presence at their hotel is annoying at best and they will make you well aware of it.