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  • My wife and I went to the Chandler location to pick up some Halloween costumes. The visit started off just fine, we had picked out several costumes to try on for each of us. Our intentions were to purchase a couple costumes each for different Halloween events. Upon taking our selections to the dressing room we were greeted by a young lady who informed us that we could only take 3 costumes in at a time, which is fine, and that's what the sign said. We had gone into the dressing room to try on the first few outfits. When we came back out to exchange outfits there was another woman there (apparently the Manager). She would not let us take the costumes in ourselves. Instead she insisted she unpacked them and bring them to us. A little bit of a hassle, because it would make trying things on a much longer process. In of itself not a deal breaking issue though. So instead of being able to try three at once we could only do one, and had to wait for it to be brought to us. On top of that the lady refused to give us the entirety of the costume. Instead she would only give us the main article. None of the belts/ties/hats/etc that you would need to know how the costume would ACTUALLY look. Instead you were basically trying on a t-shirt with some print on it, or a plane brown robe. What a disappointing experience for my wife and I to have at this location. I had purchased many times from other locations, but I will no longer give this company my business. I hope this review can save someone else from a similar experience and that this company can tell their employees how far good customer service goes when coming to making a business operate successfully.
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