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  • I don't know where to begin. As of today we have been without internet service for 6 days. We finally got someone out today to fix our service. We'll see if it lasts. It started last Monday (it's now Saturday) when we had intermittent connections. I called "tech" and after a long, long menu finally got connected. He ran me through 30 minutes (I kid you not) of "fixes" and I finally got so frustrated I threw the phone down. My husband took over for another 15 minutes or so. We were then connected for about an hour. Then we went to the brick and mortar store and were greeted by a very rude "associate" who just wanted to sell us another modem when we already had 3 in a year and a half period of time. We walked out frustrated again. Finally I got ahold of Betti, a gal who has been there a long time. By then it was Thursday, with intermittent service the whole time. More off than on. She scheduled a "tech" to come to our home on Friday. We waited the 4 hour period on Friday, finally called to see where he was and was told they didn't have an order for our house! Today we were scheduled again for a time period of 9-1. He arrived at our house at 4:00. I'm very, very unhappy with Century Link as a whole. I feel for 6 days basically without service we should get a reduction in our bill. I wonder how long we will wait for that? Our contract is up in August and I think we will be looking for another service......
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