I brought my wedding dress in for dry cleaning, and had a good experience. Actually, my dad brought it in and they treated him very well. He said the dress came back clean and looked good. I did read another review about the environmental fee, that was also a surprise fee to me as well. Make sure you get a specific quote before leaving your dress. I paid for the environmental fee because I didn't know better but now I understand I should have argued that. Overall, very nice and professional and did a good job so that's why I give my 4-star rating.