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  • I try to give a decent review, but I've had several mess ups at this location in Mint Hill. Today, has sealed the deal, and we go here unfortunately a lot. Like breakfast today and yesterday Dunkin Donuts, but today I AM DONE. I go to pick a quart of Oreo because it's the cheaper way to buy and I ask about Baseball Nut; which for those who do not know, this is an AMAZING flavor and hands down my ice cream!!! The gentlemen tells me over the drive thru that they don't have it, carry it, it was a fluke, and it's not one of their flavors. Like Scooby Doo, I'm like "whattt?" So, I say well you just had it last week and then the other rep, yup this was a tag team, tells me they don't have it and they were just telling me so I didn't ask for it in the future. Excuse me. Who does that? Ok. Just give me my quart. I get to the window, pay and ask who was the one who told me to not ask for a flavor again. Oh that was me. Your name? Andrew. Oh ok, well how about this, in no instance should you tell a customer to not ask for something. Andrew says, "I figured I was doing you a favor, so you wouldn't waste your time in the future." OMG!! Are you serious, like maybe you're tired of people asking for flavors or donuts or whatever else. However, we have a right to ask, and at the end of the day, it's ice cream. I've NEVER had this happen. More importantly, when I called the week before I was told they ordered more because it sold out so fast and they should get more in shortly. So, why wouldn't I ask? Tell me that? I've loved this one flavor since 1996. This is what I would drive out for when I was pregnant with my first child. Yes, each franchise is different, but you don't tell a customer NOT TO ASK AGAIN. Management, you really need to do some training. I'm contacting corporate because this is unacceptable.
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