My son had his 5th birthday here yesterday and it was fabulous! From the moment we arrived to the moment we left, the staff was beyond helpful. They helped unload the car. On the drive there, we had a cooler with waters in it that had tipped over spilling almost all of the ice we had and they were kind enough to give us some ice to cool the water. Everything was organized. We had a staff member dedicated just to our party who introduced himself in the beginning and checked in with me periodically to make sure everything was going well. 15 minutes before going into the "party room" a staff member pulled me aside to double check that everything looked how I wanted. They did a fantastic job setting up the room and were beyond accommodating to the few changes I wanted and at no point did I feel like I was being a pain or inconveniencing them. They handled wrangling the kids from one room to the next, served them lunch, and cut and served the cake. After the party, they went over the bill with me and made sure I had no questions. There were no surprise costs and their prices are comparable to other similar birthday venues. In the end, they helped wheel everything out and even helped load the car. From beginning to end, it was a pleasant experience and most importantly, the birthday boy and his friends had a BLAST! I definitely recommend Pump It Up.