They have accommodated my late requests every time. My dog is fun loving with other dogs, but is special needs. Yet, they accommodate all that too. Nice place to take your dog on a whim. While sometimes the staff seems aloof (with the customers, not the dogs), every staff member, including the owner, clearly shows that it's obvious they love dogs. Just need to make sure you give feedback on what you need the staff to do or change and I find that they respond to it.
My dog is excited when he gets there and always looks happy (and worn out!) when I pick him up. Happy tired dog = happy owner...