This is the WORST store EVER!!! There is not a negative rating available. The store is dirty. The pet plan is worthless at this location. You can never get an appointment. They over book appointments. The people at the front desk are rude. I love my pets and would never trust any of them for care for my pet. I have to go out of my way to another location because of this problem. Banfield should stop thinking of the money and give quality care to our pets. The scales are never cleaned after sick animals and urine have been on them. I can only imagine what goes on behind close doors. This has to stop! I ask anyone who has had problems to please post it to save our pets. Thank you