The store was nice, had competitive prices on new bikes and staff seemed knowledgeable. I purchased a new Specialized Mountain Bike off the floor. On my FIRST ride at the USNWC, however, the chain snapped off... it didn't derail, it actually broke/fell off the bike. A 20 minute search and a mile of hiking my bike out later I loaded up and headed home. I took the bike in to be fixed over the next weekend and picked it up on a Monday. I was called back in for a $21 bill, however, for the chain. I went to a local bike store for the first new bike I've purchased in a long time to start a relationship that I wouldn't have at a chain store... I asked the manager a few times for an explanation, and if they were sure that they wanted to charge me for the chain... they insisted that since it was a new chain, they had to charge me for it. They did "offer to cover the labor because specialized would compensate them". Thanks... the bike was new too when the chain fell off.