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  • My first bad experience at a Pei Wei location. From the moment we walked in, it started off bad. We stood at the register for a good while before the cashier even approached us. When we walked up, she saw us, no smile, no "be with you in one moment", nothing. Then someone came in through the side door for pick up orders and she quickly assisted him. Once he was gone, she went make to labeling to-go boxes. We just stood there, and honestly should have left. When she finally approached, no "sorry for the wait". We placed our order and went to grab our drinks. The soda dispenser was splattered with hot sauce and the touch screen was very dirty. Greasy dirty. When our lettuce wrap appetizer arrived, we got no plates. Stood near counter to ask for plates for a bit until i noticed a small stack. Just had to help myself, i guess. Hubby ordered the Pad Thai. Was 90% noodles. No joke. The sauce dispensers were not appropriate for the sauce. The openings to all were clogged with the chunky sauce. Forgot to mention that the place was not full. Not even half full. We usually love Pei Wei and were really looking forward to this. Huge let down. Avoid this locating of you can.
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