Terrible customer service. The technician did not fix the problem on his initial visit. He spent half of the visit on his cell phone. After he left I called back immediately and reported that the machine was still doing the same thing as before. I was told he would call me back...he did not. I called back again and this time the technician was already back to the office (of course) so he needed to reschedule for this am. I received a barely audible voicemail on my house phone with the number yesterday, and called back but received after-hours voicemail. This morning instead of showing up to my home at the scheduled time he said they needed to order a part because he put an OLD PART in my machine! When pressed he said it "might be here Tuesday." Why wouldn't they order a new part from the start? Or order it when I initially called back with the exact same problem? Failing to show up after I had already taken the day off twice is unacceptable. I called Whirlpool and asked for a new company as this company lost my business and my trust.