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  • I will get to my point why I'm posting my story from 2015. In April 2015 I purchase Palm trees & Citrus worth $1,500 at 13040 w cottonwood st in surprise AZ. I paid for planting & was done moon valley employees. a month later I noticed couple 2 of the palm trees were dying. I called moon Valley nursery the guy came by my house & looked at them. & told me these 2 trees are for indoor not out in the sun.I told him than why didn't the sales person tell me that at the time I was buying them? I told him Obviously I wouldn't have bought them. He told me he doesn't know why.but no worries you have warranty on them & will replace them. He did replace them. But I was still upset why the guy lied & wasn't forthcoming about doing business with customers. I called District manager name Sal I believe his name was. Explained it to him that sales people should be more honest with customers. Sal told me he will talk to him &, apologized! Since they replaced my 2 trees & District manager apologized for my inconvenience. I figure to give them another chance. So I went moon valley to purchase some other items. But when the manager saw me.he started harassing me about why I called & complained about his employees & further more I was trying to fire him & get the manger in trouble. As a customer I had every right to call & complain about what the employee did. But to get the manager mad at me because I complained was out of line & I gave him piece of my mind. I called again & complained to SAL about how manger treated me. Sal didn't Sympathy much with me.so if you have an issue with moon valley & wanted to have them correct it. Just be aware that since District manager didn't assure me he will take action against the manger for lashing out on me for complaining. Sal must have encourage or allowed the manager to yell at me for brining the complaint to him. Fast forward to June 2017. For the first time since 2015 I decided to purchase moon juice from moon valley but this time from a different location.when I got there & ready for check out at the register. The sales person asked for my phone number to use for the purchase. When he typed it first time. He looked for a minute into the screen as if he was reading a note. Then he asked my for my phone number again. I gave it to him. Same thing popped up. There was a note attached with my phone number.I asked him is there anything wrong? He called the manger to read what he was reading in the computer about me. The manager told me some one wrote a note not to sell you anything. He asked me what happened? When I explained to him what I'm posting now. He told me give me a minute let me call that location just wait. 5 minutes later he came back & confirmed what I told him.the manger sympathized with me because I didn't deserve what they had done to me. & told me I will sell you what you want. I thanked him for agreeing with me and not hold it against me.as if it wasn't bad enough what they had done to me as a customer the first time. Sal & manger conspired to further punish me for writing the note to Ban me from selling me anything in the future. Now you know my story & if you will have a problem with your purchase. This can happen to you too if you complain. You have been warned.
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