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| - Ok, I would like to talk about the positive things about this place before I trash on this place. This place has a good variety of meats and also different cuts of meat compared to their competitors. The restaurant is quite spacious and can handle many group dinners. There are a variety of alcoholic drinks and non-alcoholic drinks that you can order that are not too expensive. There are two AYCE options where you can pick either the $34.99 (weekend price) Regular AYCE and the $71.99 (weekend price) AYCE that includes wagyu. I went for the regular AYCE so I cannot give any opinion regarding their wagyu option. But honestly there is no way that their wagyu is crème de la crème if they are offering an all you can eat option.
Now onto the bad, in my opinion, this was one of the worst dining experiences I ever had in my life.
SERVICE:
The fire alarm went off (seems like it was a false alarm) while we were eating at the restaurant and it went on for about 20 minutes. The waitress was reassuring us that it would end in 2 minutes but no, it ended like 20 minutes after. There was no way we could evacuate given the fact it was raining outside so we would have to wait for it to stop first. After the firefighters came to turn it off, we did not receive any apology from manager nor did we receive any type of discount from the restaurant for the trauma we have just endured. Instead, the waitress told us we only have 40 mins left to dine and that was it. In addition, the waiters kept bringing us food that we didn't order. Also, it was our friend's birthday and we brought a cake and requested the waitress to put it on the plate before bringing it out to the birthday girl. The waitress just brought the bag out and handed it to one of our friends. We just asked for a simple request and the waitress only had one job and couldn't even do it. All in all, it is evident that the waiters/waitresses here need to be trained better. This is unacceptable. There is also a mandatory tip when you have a large group of people and the waitress clearly did not deserve that 12% tip.
FOOD:
The quality of meat was mediocre at most (I felt unwell afterwards) and the grill cooked so slowly even at high heat. Their meat marinade is considered better than their competitors but this still can't hide the fact that the meats are not of quality. Also, this entire meal was greasy.
Their dessert menu is a joke. I know this is a place to eat "Japanese bbq" but even most AYCE establishments have a few options for dessert and usually are in unlimited amounts (when reasonable). Here, you are only obligated to have ONE melona bar and that is it. This restaurant is ridiculously cheap.
In summary, with the meat being mediocre and with bad service, I don't think I will come to this establishment ever again. I would advise everyone to not go unless they want to get traumatized.
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