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  • Nice rooms but terrible service. This is advertised as a 4 star hotel. However, when we checked in, nobody helped us with our luggage or came to pick up the luggage cart. Someone side-swiped my car in their parking lot overnight. And housekeeping did an incomplete job. They failed to replace several of our room toiletries, and when I called several times to request them, no answer. I called the front desk, who assured me the items would be arriving right away. My items never came, and when I called back I was told all the staff were too busy with a banquet at the hotel. So the rest of us aren't important to you all? And you all couldn't just tell me that in the first place instead of making me wait? I won't be coming back here. This hotel does not deserve 4 stars -- or paying customers at all, for that matter. Take your money elsewhere, people.
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