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| - Brought our minivan here a few weeks ago to get brakes and an oil change through a Groupon ad. First of all, expect to pay $50 or more when you get your car to pay for "shop supplies". Why they don't include that in the Groupon and raise the price a bit is beyond me. I argued my case and the manager waived the additional fee. The only redeeming thing that happened with my experiences. Car was done same day, but after driving it a mile the brakes squeaked horribly. I figured it was something minor they would fix and didn't worry too much about it. More to come on this.
Took my truck in a few days later with the same Groupon deal. I didn't have the same luck getting them to waive the fee up front, oh well I knew it was a possibility so I sucked it up. Got a call a few hours later and the technician basically said all of my rotors and pads needed to be replaced and I was essentially driving an "unsafe" vehicle. The total for repairs would be close to $1,000. My back brakes were fine, I know when brakes are going and those weren't. After 30 minutes of arguing with the guy he insisted that he couldn't consciously not do the back and front brakes and rotors because it would be a liability. He also said he wouldn't let me drive it and would have to have it towed for legal reasons. Soooo scary that I was driving a 2102 time bomb!! I told him to put my truck back together with the original parts and I'll pick it up and hung up. He called back in 5 minutes then telling me the back brakes should be done in the near future but didn't need to be done now. I knew the front left rotor was bad and anticipated replacing that. They gave me a price of $475 for replacing both front rotors and pads. I went on to ask why it was so high since they already had it on the rack with tires pulled for the Groupon deal. "What Groupon" he asked. The one I gave you when I checked in I replied. He said he would call back with a price adjustment because he wasn't aware of the Groupon...he was very busy that morning he said. Two hours later he calls back telling me my truck is done. I asked how it could be done when I didn't authorize any work and didn't get an estimate. After a 15 minute argument the supervisor was put on the phone where he started lecturing me about this and that and how they put synthetic oil in my truck because Toyota recommends it (not authorized by me) and safety this and safety that. Bottom line I told him it's illegal to perform work on vehicles without prior authorization from the owner. He starts getting heated asking what I am willing to pay. I say cost plus 25% for parts, no labor since the wheel was already off for the brake work. After his getting huffy we settle on a price and he hangs up on me. I get my truck drive off, roll the window down when I get close to home and the front left brake is now making a metal on metal rubbing sound. Yea the one with the new rotors. Perfect.
I take my wife's car back a few days later telling them about the squeaking problem. I drop it off and get a call a few hours later and the technician tells me the front left rotor is "completely shot" and needs to be replaced. I said "what, you guys did the friggin brakes last week. I picked it up and you guys said I was all set!! His tune immediately changed and they call back telling me that the rotors can now conveniently be resurfaced, the same rotor that was completely shot 10 minutes ago. By the way, rotor resurfacing is part of the Groupon brake deal, so they either didn't do it the first time or did a hack job. I was dumbfounded.
They did complete the repairs to the brakes of both cars. Second time is a charm I guess.
I hate writing an essay about this, but my experience was one unethical set of shenanigans after another. It was the stereotypical crooked mechanic up sell and doomsday garbage which make it hard for people to trust even good shops. Exercise your free will, but buyer beware.
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