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| - I have been to Lulu's twice now since the opening and I think this place is pretty good. I heard they were going to have a selection of Italian pastries as well, which I did not see on my first two visits, so perhaps that is still in the works. In the meantime, I will be back to enjoy more delicious frozen yogurt.
The product itself seems to be of high quality and it is definitely delicious. On my first visit, I tried the watermelon sorbet/vanilla bean yogurt swirl, and on my second visit I had the 'strawberry shortcake' combo topped with strawberries. Both choices were very smooth, flavorful, and delicious. The and taste is very rich and smooth, more like soft serve ice cream than yogurt. Friends tried the caramel sea salt pretzel which they described as 'delicious' and 'addicting'.
Price wise it seemed reasonable, especially compared to other ice cream/yogurt shops in town--Blue Kiwi and ColdStone are ridiculously priced and in my opinion do not taste as good as what I have tried so far at LuLu's. My boyfriend and I paid $3.60 for two reasonably sized portions of yogurt (mine was topped with fruit as well), plus a water bottle. My family paid about $14 for yogurt for 6 people the other time we visited, and I will admit that the youngest member of our party went completely overboard with the quantity of yogurt and toppings he selected :) So, I can see where it could be expensive to have kids filling the massive cups to the top and then piling on candy and all the other toppings. However, getting a reasonable serving of yogurt here is cheaper than even one scoop of ice cream or a cup of yogurt at the other places in town.
In terms of customer service/organization, four out of five uniformed employees I encountered during my visits were bright, personable, and helpful, and the fifth one just seemed like she was new and a bit shy. Like most ice cream or yogurt shops, the employees are high school or young college age students. Since Lulu's just opened, it is likely they are all brand new! So, if they don't know off the top of their heads yet which yogurt flavors are non-fat versus low fat, or which are sugar-free versus gluten-free, etc. etc. . . . I think a bit of a learning curve is okay. They also currently have sample cups available so customers can taste if they are trying to decide between two flavors.
The atmosphere is similar to other ice cream shops... busy, a bit loud, and full of happy, sugar-high people. Since it is self-serve, kids might tend to get a little over excited and wild. I think if the atmosphere seems chaotic as another reviewer mentioned, perhaps it is the parents' responsibility to keep their kids in line and help them choose their yogurts and toppings, rather than depending on the employees to direct traffic, baby-sit, clean, and manage the register at the same time.
I am willing to bet that once Lulus get their pastries/coffee up and running and the employees have some more experience under their belt, this place will be worthy of five stars on Yelp. For now, I'm giving it four, and I'm happy to return to enjoy some froyo with friends and family.
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