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  • Was a 5 star grooming spot with Sylvie. Very bad experience with customer service - unfortunately I won't be going back, after 4 years of service. Customer service and better communication would help! I showed up late to appt, after a call in advance to advise and query if it would be a problem. When I arrived (5 minutes later than expected) I was told I was too late and would have to choose between a bath or a cut for my dog. I should have been advised of the schedule constraint when I called in advance.
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