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| - My Husband and I were apartment shopping this week (moving from Northern California for my job) and Allanza at the Lakes was by far, the worst apartment we experienced. Do NOT be fooled by the beautiful neighborhood around the corner and the great location!
There are so many complexes for a cheap price which brings a lot of young punks, hussies and hoodlums hanging around.
They have so many leasing agents that I couldn't keep track of who was dealing with my paperwork. When I first submitted my application in person, I later tried to email my proof of employment to a general email. Which I learned any/all of these leasing agents have access to. I had to send the letter multiple times and talked to 3 different agents that couldn't find the email because they didn't process my paperwork. So how are they supposed sort through and find my email to put with the rest of my paperwork?? Which obviously was difficult for them. Also, I was originally told that utilities would be included in my rent, but when I called to sort out the email issue, I was told by yet another agent that that was not the case.
At that point, I decided to back out. I called to tell them that I would like my deposit back because I was getting mixed information and I was recently informed that there are cops constantly called out there, a lot of break-in/robberies and even murders! And the response from the agent was, "Well, it's not that bad." And of course she had attitude. I said, "I'm sorry, but I don't want to waste your time. I'd like to just come pick up my deposit."10 minutes later, when I went down there, an older lady greeted me and said she would help me. I sat down at her desk and she said, "Hold on, I have to deal with this lady on the phone first." Not to mention they had two other agents sitting around doing nothing. I am not the type to speak up and am usually patient but I felt like they just didn't care. So I asked for someone else to help me, considering I was here on company time trying to find a place. A young girl stood up and said, "Yea, I'm the one that talked to you." And again, with attitude.
I am brand new to Yelp and this place motivated me to help others not go through the frustration I went through. I have worked customer service for over 10 years and there is no reason for anyone to make you feel like you're the problem. The customer is NOT always right, but I felt so unwelcome.
Please save your time and don't even bother with this place!
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