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| - It is quite apparent that their customer service representative is just for show. After numerous phone calls and a few voicemails left I have yet to hear back from them. They just post these replies to show that they care, but in all reality they don't. They make money and you get sub par service here.
My advice: GO NEXT DOOR to PARK ON BELL. Same price, better service, and a hell of a lot nicer.
STAY AWAY!!!
Original Post:
If I could give 0 I would.
Horrible experience from the start. They brag about how the place is secured... except if you have one of the MANY apartments whose patio door leads out to the street!
They also told us how they just recently redid the parking to make it closer for residents... Which is funny, since our parking spot is 2 and half buildings from where our apartment is.
They gave it a decent attempt to put some upgrades in that make it look at little more modern. Now if only they would have hired someone with at least a tiiiiiiny bit of experience in construction. There is caulk all over, paint droplets they spilled everywhere, and the flooring looks like a 5 year old laid it.
The move in experience was no better. We moved all our stuff in the apartment and got our beds put together as it was getting dark, so we started getting the kids ready for bed. Their feet were BLACK on the bottom. The place was NOT cleaned prior to us moving in. Maybe came by with a rag and dusted, but that was about it. I went through 3 buckets of water JUST TO CLEAN THE LIVING ROOM. It was utterly disgusting. The bad caulk in the master show was coming off, the drain loose and you couldn't even turn the shower on because the nob was broken. The dishwasher was dirty. Standing water in the bottom of it, the filter was completely shot (it was so filled with gunk you couldn't see through the mesh anymore) oh, and there was A CIGARETTE BUTT IN IT!!!!
Now for the maintenance - I put in 3 requests alone for the dishwasher. First they came and gave me a slightly LESS used filter, even though I told them it needed to be taken apart thoroughly and cleaned out. Next they came back and put a bottle of cleaner in it and ran it, even thought I told the maintenance guy the same thing. FINALLY they came back and adjusted the drain so there isn't (as much) water in the bottom of it. It still needs to be cleaned out (by removing the bolts on the bottom of it) but I am tired of trying to get them to come out.
I put in a maintenance request for them to fix the shower, and of course, they forgot to fix the drain so I had to submit yet ANOTHER maintenance request. The next two I submitted were because the strike plate was put on backwards ( so if someone kicked in the door it wouldn't even hit the strike plate) and the last one was because the patio door wasn't keyed to our key.
All the doors require you to drop your shoulder into them to open or close them, and the sliding glass door jumps along the track!
As I am sitting here writing this I hear at least 3 crickets in my walls (of the 2nd floor) and have found at least 4 in my apartment so far since we moved in not even a month ago, so it looks like I will have to put in another maintenance request that will more than likely take 2-3 attempts to fix. Because it seems they like to cut corners. And just go for the cheapest job they can.
Most of the staff is rude and don't have their facts straight. One said I needed a picture of my pet, the next didn't. One said I needed a letter saying she was registered to the county, the next didn't.
Oh, and to make it even better, I'm sure theres no law saying they have to disclose it or anything, but I am still getting letters from the court, labeled for the last person who was living here! Here's to hoping they don't decided to come back one day because they have the same key and I have a fishy suspicion that they cut corners and don't rekey their locks after each tenant leaves.
It is a shame, I would like to think that if Weidner knew what a crappy job their staff was doing at running this place, they would do something drastic to change what is going on. It could be such a great place, in such a great location too.
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