It is a lovely spa with attractive decor, and they offer a great range of services. I loved the spa manicure I got, but I was disappointed with the facial. While the aesthetician was gentle and did a fairly thorough job with the extractions, there was no steaming beforehand. Also, she left the room for 15 minutes while the facial mask was on. In my previous experiences at other spas, when a mask is placed on the face, the aesthetician gives a neck/shoulder massage or a hand massage until it is time for the mask to be removed. Considering the high price of a facial at this spa, I expect the aesthetician to stay to work on me the entire session. I would go back to the spa for a pedicure but not for a facial.