Here are the facts. The price is definitely 5 star as is the location and the amazing staff. But the hotel is 4 star at best. The rooms are old school contemporary, not old and beautiful and not up to date. The carpets are dirty and worn, the shower leaks, the toilet paper is nasty, and the water does not run down the sink and on and on. Even the t.v. In the larger suites is small and the magic mirror radio, yes no t.v. in the bathroom does not work. At this price one can get 5 star hotels but this is not one of them