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  • Terrible service department. I had my tires mounted there in October and recently discovered that the dealership mounted them inside out, when the tires clearly have marked on them which side does on the inside of the wheel and which side goes on the outside. When I brought it to the attention of a service adviser, Steve, yesterday, he wasn't apologetic at all, and wouldn't even rectify the situation on the spot. I had to take time out of my day today and take it back in for an appointment and waste another two hours of my time all the while no one offered me even the slightest apology for a fairly standard job that a professional dealership should be able to handle without any problem. When I brought up the fact that I hadn't been offered any compensation for my time or even an APOLOGY, the service manager (who still didn't apologize for their mistakes) offered me a free oil change while trying to place blame on some other shop mixing up the tires. When does anyone take the tires off the wheels except when they're done?! Absolutely ridiculous! I had to tell him to give me a refund for the original service at which point he offered to mail me a cheque!! Is this dealer living in the 70's? Who in their right mind offers to mail a cheque for a screw up in 2014! Still haven't received a proper apology for the incorrect work from these guys. Their Customer Service is a joke. Not to mention last week I had a 30 point inspection done and they tried to sell me a bunch of extras, such as rear brakes, that were verified as being fine by an independent shop and with my own eyes! Avoid this place at all costs!
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