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  • Okay. So, originally this would have been a 5 star review... I'll get back to that though. I stayed here for a week from July 25th until July 31st. I'll start with the good things. I had a a suite, and it met my expectations. It had a full kitchen, 1 bathroom, 2 bedrooms, TV in every room, plus a living room area. Every day the house keeping was superb. They didn't leave anything untouched, and even washed my infants bottles for me! All of the staff here was very friendly and attentive. Breakfast was very simple and the the same thing everyday (except on weekend they added waffles), but that doesn't matter much to me. It was a meal my kids could eat and I didn't have to cook or spend additional money to eat out for breakfast. They have a pool which was well maintained, clean, and a comfortable temperature... Now, the bad. There is only one elevator, which is located on the complete other side of the hotel. I actually thought they didn't have one at first because I had to search for it. So, for a family with young kids, this can be a huge hassle. Lugging 4 kids up and down 3 flights of stairs wasn't fun. Also, on my last night here, a huge cockroach (or waterbug?) came out of the utility closet and into the living room area... I caught it in an empty baby food jar and immediately called the front desk. I spoke to Nikki and she handled the issue promptly and was very VERY understanding and apologetic. She let me know to come back down in the morning when the GM was there. I did go back in the morning and spoke to Ryan, the manager. He addressed the issue and was also understanding. He handled the situation the way I expected (offered or comp or give my points back) and offered his sincere apology for the gross inconvenience. Overall, if it wasn't for that cockroach, I still would have given a 5 star.
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