The hotel was very clean, and I really enjoyed my stay. I was there on a very busy week in Madison, and they were very friendly and accommodating. I was only there for 3 nights and the staff began addressing me by first name, which was very nice! The reception in the lobby in the evenings was great, and the shuttle service to downtown was great -- prompt and friendly. I'll be staying there again, and have recommended it to my company for future Madison trips for all employees. The lobby, and the room, were both nicely decorated, clean, and had comfortable furniture. It really feels like a much more expensive hotel. I hope they are able to maintain the excellent quality going forward.