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  • I'll tell you what. My wife wanted a Tempur-Pedic mattress so I went to their website and researched the mattress that I wanted. Also found out who the authorized dealers were. So Relax The Back was the closest but I came here because they were an Elite Authorized Dealer. Found out an Elite dealer means that they have more sample beds than just an authorized dealer. So we walk in the door. They only have one salesman and they have lots of chairs and desk in the front of the store. Towards the back of the store are the mattresses. I guess the name of the store tells you they are all about the back. The salesman greeted us and showed us the Tempur-Pedic. Our salesman was very informed. Knew a lot about the mattresses. He told a us about the differences between all the different TP mattresses. I really liked the salesman. He didn't pressure us but informed us. Was very patient with us as we laid down on them. I even asked him to help another customer while we decided. We finally decided to get a mattress that wasn't in their showroom but at least we were able to have an idea what we wanted. The reason I came here was not just because they were elite but to sample. Not only that but they have the same service as TP online service. Free white glove delivery and willing to take away our old mattress. They would even move the old mattress to another room if we wanted it. Same service and even the same discounts as Tempur-Pedic online service. I really don't understand why some people said the service was so bad at the store. I would say that they have to understand that there is one salesman. Be patient. The guy knows his product. Give Him a chance to service you. Would I come here for another mattress or desk chair? Of course. Really like there service. Oh yea forgot to mention. They promised to deliver in a week or two. They called me in a week. On the day of delivery, the guy kept on calling me back so I knew what was going on and when they were running late. Even called to inform me when they were on their way. Nice service. I tell you what. Really liked their in store service and delivery service. Enjoy. I sure did.
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