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| - First of all... I love Joe and Jim! I've always had good experience with CMD. They have worked on 3 of my cars. I was looking for a place to take my Pontiac 10 years ago and I was so satisfied with their work and the prices weren't bad either. They give me recommendations and when I should get it fixed or how long I have to get it fixed. When I brought my 2011 Camry, I took it right to them for pre-purchase look over. Joe told me that if I got a good deal on it, then I should go for it. He also gave me a few cosmetic recommendation on it. Lately, when I've been trying to get in, they have always needed me to leave my car. I brought my Camry in for oil change one morning I was off around 8:30 and Joe was very apologetic and told me that he probably couldn't get to me til around 10. I didn't have a ride home or anywhere to go so I just took it somewhere else and was home by 10. I called for my oil change again and it was the same thing. This time I called and they told me to drop it off (it wasn't Joe) and they'd get it done. I still have no way to work so I took it somewhere else that weekend.
Just recently, I called in because I trust them so much that I keep calling. I'm having an a/c issue and spoke with Robert, he was very pleasant the first time I spoke with him and I made arrangement to bring my car. I spoke with the next day and told him I needed to bring it in another day and I let him know that I spoke with my warranty company and my a/c is covered depending on what the issue is. Well that's when it went bad with Robert. He told me they generally DON'T deal with after market warranty companies and they are going to have to have payment before my car can leave. So they may have to keep my car for a couple of days until they can contact the warranty company for payment. CMD has never kept my car for a couple of days. (this was new to me because I was NEVER told that you guys don't deal with warranty companies). Joe ALWAYS took care of that! He would let me know what the warranty company were paying for and gave me MY total. And Robert goes on to say that if it takes too long for my warranty company to pick up the phone and he has a customer in front of him, he would take care of that customer first and hang up on the warranty company if he's holding. Lastly, he goes to say "well we've only worked on your Camry once". Excuse me, I've had 2 other cars that came through there. I don't know what that has to do with anything anyway. I've been a customer longer than just this Camry and maybe even longer than Robert has been there. I don't know. So I've had more than just this warranty (if that's what he was getting at). I really don't know. All I can say is I'm truly upset that Joe is gone. And I'm now looking for somewhere else to trust my car with. This saddens me. This has nothing to do with Jim or anything against him. However, in a place of business, you have to get the customer in the door.
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