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  • Older woman took my order. She was kind, but seemed new or just not too knowledgeable about the menu over all. I ordered the classic beef taco plate. I did ask "Does the guacamole have onions in it?" The woman said "No it does not" and so I would assume the order taker would say "No that does not, but this other ingredient does has onions" and even though this was the case, the order taker did not mention the onions. Leaving the counter, another order taker/server/ possibly a trainer loudly tells the cooks "I'm aggravated," followed by a hush by the older woman. This set a weird mood in the entire small food area. Even if it wasn't about the customers that this girl is aggravated about, she made it seem to be so. I received my order- and of course to my dismay there was onions in the tacos. I took the plate back, and the cooks looked at me like I was dead meat. Minutes later one of the younger looking cooks with a giant soul patch came out to me where I was sitting, holding my plate that was returned... unfixed and said "Did you ask for no salsa Fresca?" I said "I didn't want onions", which he replied with "But did you say 'No salsa fresca?" And so I said "No, I didn't want onions. " -First time at Rubios btw- The kid walked away saying "Okay next time just say 'No salsa fresca." -uh, k. I am not the menu creator, so if I don't know onions are in the salsa fresca, how in the hell would I know to say that?? Also, why is "I don't want onions" so difficult to comprehend? I received my order, and the amount of wilted lettuce on the tacos I had to remove was incred. Bravo I never knew this could be done. To the cook with the soul patch who said "Next time, say 'No salsa fresca." - I will not be back to this forsaken place to have to order -properly- or mention that I do not want salsa fresca. First and last visit to Rubios. Please hire new staff.
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