Here's my bad experience with Carpet World:
I called to get a quote on a carpet repair I needed in my master bedroom. I spoke to a guy named Jogi that was very knowledgeable on the phone. He was able to schedule me in the next morning (8am) for someone to come out and give me an estimate on the job I needed done.
8am the next morning, No one had shown up so I called at 8:15 and spoke to Jogi. Jogi had told me that he did not confirm with the person scheduled to do my estimate and said that he is probably sleeping. Jogi told me that he would give him a call and give me a call back. After waiting for 2 hours, no one has shown up nor did I receive a call back from Jogi. I gave him a call and Jogi immediately told me he will give his guy a call and call me back. Another hour goes by and still no word from Jogi. I gave him one last call and he didn't even bother picking up the phone.
UNPROFESSIONAL AND WORST CUSTOMER SERVICE!!!!! Didn't even bother to call me and let me know they could not come in that day.
Luckily we found someone else to fix our carpet that day and he did a really good job. Once I find his contact info, I'll share it here.