The chicken is decent and the pizza is among the best in this area, IMHO. For that reason, I will give a few stars. But I've found the customer service to be inconsistent, and usually lacking. My last experience - as in, I don't patronize the place anymore - was when I had received their VIP coupon in my email. I wanted to use it, but my printer was broken. The lady who answered the phone was pretty frosty about me asking if I could show the coupon on my phone, and insisted it had to be printed. It was for $2 off, or something like that, and apparently they were fine with losing a customer over that. It's their loss, since we order pizza just about every Friday. Judging from the other reviews, it's not just me - these folks just don't get it. Buh-bye.