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  • If we could rate lower we would.... horrible customer service. Stay away from this place... So we "were" loyal patrons however we ordered for delivery our favorite pizza and some wings which we were told would take 35 minutes for delivery. At about an hour after our order was placed my wife decides to call to find out how much longer it would be and was told about 10 minutes. We suspected the usual which was they tried to deliver it 2 streets over like they had in the past no big deal. Besides the store is about 4 minutes away. After more time had elapsed my wife calls back to find out where the delivery driver was and she was directed to another employee named Roger. Roger was less than helpful and frankly very apathetic, even stating "if your so close then why don't you just pick it up". He also said "tell your military if they don't like it then they can just come pick it up". Needless to say this was very upsetting and my wife asked to speak with a manager who conveniently was not there. After the food finally arrived surprise surprise it was cold and the wings were overcooked. So since we were so close we decided to return the food and get a refund. Upon arriving we spoke with Roger.. who immediately refunded our money and could care less about the lack of customer service or that we were less than satisfied with the service. We confronted him about the circumstances and he just didn't care even shrugged his shoulders as to say oh well. He even stated "you military think your special or something". We've been delivering to the base for years we don't care if we lose the business. I instructed him the issue was merely we were told the delivery would arrive in 35 minutes and it took more than double the time. We also told him we provided our address clearly and it was 3 minutes away from the mistaken address which didn't justify the lateness. Needless to say the "special" comment was upsetting to me so tensions were high... As were going back and forth he continued to antagonize by saying "why are your yelling? are you happy...you feel better". Frankly I am normally a very patient person however someone who doesn't value their customers doesn't deserve to be in business. Stay away from this place... go to Burger King were you get it your way.
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