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  • Omgoodnes! I have been a LOYAL customers of Litos for at last 4 yrs now.that is....until now. Being in the service industry myself....I have a serious lack of patience for those who lack not only customer service skills but also....just a decent sense of ethics. Here's a brief synopsis of how my experience today went: Litos lady: litos! How can I help u? Me: id like t place n order to go plz. Bean n cheese burrito LL: ok bean n cheese burro....that will be about 10 min. Me: thx I drive my happy butt to 47th n olive.....super excited for my BEAN N CHEESE BURRITO. LONG STORY short.....wen asked to pay $7.83 I was taken abak n confirmed my order. She says yes its a b n c burro. Imagine my disappointment to get to wrk n realize...not only is this NOT a B n C burro..but in fact' this colorful array of..well....mulch. when I called to ask if I could return it for what I ordered...the wman INSISTED that the "mushy tortilla thing" was wht I ordered. Instead of arguing w the lady....what's the point rite? I simply asked if I may be remibursed' her response....that's what u ordered so NO.. I will NEVER return to Litos. U want AMAZING mexican food? Check out RITOS ON 51ST N GLENDALE OR THE ONE ON GARFIELD.
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