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| - This is a much older property so when you come in you feel it's below normal standard of Hilton. The room is really old and country style feeling (meaning more casual), but the bathroom is really small, hardly have any space if you have two people in there.
Big Pros is their breakfast bar is super great. Food and service are nice, that's the only highlight I can say. I might just come back for the breakfast, but might stay in other place if I need.
Cons is, besides the quality of the property is much lower than other Hilton, their front desk people are kinda in a mess.
We booked a room to stay for two nights, and when we arrived early morning for check in, our room has already been sold to someone else, and they have no other similar type of room in this hotel (the most expensive one they offer). We have already been charged for the deposit for that room. This is so unacceptable! How come they sell your paid room to other customers without informing you and double check if you want to cancel it, or you do not intend to show up?
Could't offer us the same type of room, the manager can only give us the standard room for two nights instead. I asked him if we will get charged for the room we originally booked, because in my understanding we will, but he said no, and there is no charge yet. OK we believe in his words, and it turns out to be a lie- we got charged for what they called "cancellation fees" for the room they didn't keep for us. After we found out, I called the accounting dept refunded that part. So I guess their manager either didn't do his job to cancel the charge, or he just fooled on us and hoped that we won't check credit card account and find that out. Sigh
Except the charges for two nights, the wrong cancellation fee charge, we also got charged for $280 for no reason. Their accountants cannot even find the charge in their system, they don't know what it is...too ridiculous to be true. They triple charged us and don't have a clue...I seriously doubt the security system in this Hilton. Probably someone stole our card just swiped it multiple times...having stayed in so many Hilton, never experienced any service like this.
Three hours later, their accountant finally be able to sort it out and call me back, that the $280 was the "no show up" charge. He admitted that room we booked was "double booked" that night, and that's why when we tried to check in the room was unavailable. He refunded me that part, sort things right.
In the end, I think this is what happened- the front desk guy who created a new reservation for the standard room for us did not cancel the previous reservation, so we kept being charged. Glad we found it out and cured the mistake!!! But the whole experience is such a disaster...would not recommend this hotel based on the service and management.
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