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  • Chili's has been one of our go to places. Tonight has changed that. We arrived before the evening rush and were seated immediately. We placed our order and got our drinks quickly. It was downhill all the way from here. It took an hour to get our food. During that time the waitress didn't stop by to let us know what was taking so long, nor did the manager who passed our table several times. When we finally got our food, my sirloin was covered with the garlic butter even though I had ordered it with no seasonings at all. My husband's Chicken Crispers had been reheated, his corn on the cob was nearly cold and he had to wait on the fries. He had to ask a second time for the fries and when received they were covered in salt which he specifically asked for no salt. We noticed that very few meals were coming out of the kitchen and not many appetizers either. We can only imagine what was going on. I watched groups of people wait for tables nearly as long as we waited for food. The manager did deduct $8.00 from the cost of my meal. While I appreciate it, I would much rather have received my food on time and prepared as requested. If that wasn't possible, then I would have appreciated being acknowledged that things were slow in the kitchen. If you have small children I wouldn't recommend Chili's. The waiting time could be more than they could handle.
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