These guys exceeded my expectations with their customer service. If you knew me you would realize how high of praise this actually is.
They showed up earlier than promised because the tech was in the neighborhood. Turns out my issue which they had informally suspected to be a Bradford White warranty issue was a simple fix. It was 107 plus in the garage yesterday and this caused a heat related safety switch to trip. This reset switch is not referenced in the manual so I had no way of knowing it existed. A quick reset on each of my units and they fired back up via the normal start up procedure.
So I ask the tech what I owe. Nothing, just give us a call if it continues to be an issue and we will still fix it under warrant.
I really appreciated the way the do business.
From first phone call to fix was less than 2 hours.