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  • After booking through travelzoo, I only realized we booked through LSI and not at the Signature when we were charged an extra $30 on our credit card. I looked carefully at our email confirmations and called LSI. They said it was for the extra person fee for two days for linens, which is understandable but it would have been nice to know that BEFORE we hit the submit button on our order, which they never mentioned. Since I had them on the phone, I made sure we got our complimentary pack n play, which was nicely waiting for us with linens in it as we arrived. They lady on the phone was nice and very helpful. I was really worried about our experience because of the reviews on yelp but didn't cancel because I was too cheap to pay for the cancellation fee. I also did notice that if you book through LSI, yes there is a cancellation fee as opposed to other hotels in the area. Upon arrival, with check in to check out, we never felt like they treated us any different than other guests. We had a great experience, clean room, clean linens, good service, and really no problems at all. We'd actually book through them again if there was a deal. Hopefully what we went through wasn't a fluke because there are others who had bad experiences but I'd be willing to give it one more shot. The valet can take a while if they're busy, which is a downside, and they can't pull your car up earlier unless you give them a ticket to scan it. I tried calling down earlier to have them start... The starbucks downstairs has inflated prices and the in room coffee is fairly bad. The room though was well stocked. You don't get the Signature shampoos/soaps but for the savings, I really don't mind. The safe was locked upon arrival but we didn't need it but might be an issue for someone who does. In our room, sometimes the hot water was spotty. I read another review where someone mentioned that as well. So I just filled their tub with jets with hot water and used that instead.
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