I too, was a little hesitant due to these reviews. But I'm glad I at least have it a shot as we were on our way home from some other furniture stores where we bought some stuff. As we entered, we were immediately warmly greeted by John, with no pressure whatsoever, after asking around the store, we called him over and he told us of such a great deal on a bedroom set. The deal was so good that we bought two different sets at the same price for two different bedrooms. When you go in this store, be sure to ask for John. The furniture was delivered three days later and the delivery guys were great in setting it up. I guess it was our lucky week cuz we've had great services from three different stores which was a great thing due to our previous so-so experience in the past in the city we use to live in.