About: http://data.yelp.com/Review/id/HazCnLNLoZKTnOuxh5uAPg

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-12-31 00:00:00 (xsd:dateTime)
itemReviewed	Mr. Lube
http://www.openvoc.eu/poi#funnyReviews	4 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	14 (xsd:int)
rev:text	You still have to pay for your oil change even if you get cut up and dirty training the staff how to do their work. Tuesday 4pm - Drive my 2013 Ford Raptor into waiting bay at Mr.Lube 1725, 32nd Ave. This is my third time back to this location. Everything seems to be normal with the service until I realize that something is a miss. I inquire as to what is taking so long and the girl tells me the they cannot get my oil filter off. They have basically given up on it and say they need to call someone. They then were told to smash a screw driver through it and then spin it off. They fellow working below thought he could just poke the screwdriver through the side of the oil filter like it was a piece of sponge cake. I wanted to tell him he would have a better chance putting the screwdriver into his head than the filter with just hand strength. He then was trying to use a hammer in which I said that I did not what that done. They then told me that Ford Raptors are different and this is why this happened... like really? At this point I want to put the screwdriver into my head. Instead I called my office to get our large channel locks brought to me so I get this filter off because the ones they had they were not big enough. While waiting for one of my staff to bring me the channel locks I started using the regular oil filter wrench to try to remove what they said could not be removed. Now it has been a while since I worked on cars but the High School Automotive classes combined also with changing tires and oil for Blaskin & Lane when I was 19 to changing motors, transmissions and brakes on my 1970 Nova for 20 years. I'm just pointing out that I know my way around cars. Now after putting some tricks to work I got the filter off but I made sure the fellow working there was watching how I did it in case he came across this again he could use the knowledge for future reference. I bring my truck here because I don't feel like crawling under cars anymore especially when I am wearing $360 dollar True Religion jeans and $160 LaCoste shoes. After getting all cut up and having scrapes on my arms and my hands all covered in dirt and oil while removing the filter the fellow there said that the oil change would be free of charge. Then the fellow was on the phone to try to get the code to put in the computer to have it be free he then came back and said that it is not free anymore. That the guy on the phone named Sam said that it was not their fault the oil filter was on that tight. I said the last three oil changes were done here. Does your computer not tell you that. He confirmed that it does. I asked to talk with Sam on the phone and they said that I could not do that. I told the fellow working there that if it was free I would drive anyway satisfied and be a return customer. I also told him that a person will tell up to 5-6 people if they are satisfied with a company's service but a person will tell up to 19 or more people not to use a business if it was bad. Like how stupid can a business owner be? Hello Sam? Are you stupid? I had a discount code for my oil change so it was not that overly expensive so for $45 you could have saved all this. Where are your personal relation skills? I am helping out your men so I am not tying up one of the bays for hours. Also saving your guy from smashing the filter with a hammer that may have broke the spindle and then having it towed to a dealership for you to spend thousands to repair it. In the end it was one of your heads that put that filter on in the first place. From not having the proper tools nor the education I can't say too much for this place but at the end they were lacking common sense more than anything.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Doug

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