Communication with customers is an area of opportunity for this USP. Most people do not know standard shipping processes and cost.
They said they could print a pre-paid label from an email. AFTER PRINTING the woman told me it would be 3$. (3$ to print a single black and white piece of paper with a prepaid label on it.)
If I was informed of the cost before printing I would have printed at home.They waived the charge, I was grateful.